Apple Vision Pro Buyers Who Forget the Device's code May Have to Take It Back to Store 2r43w Technology News

When customers enter their code incorrectly too many times, the headset will be disabled. 343b5o

By Mark Gurman, Bloomberg | Updated: 6 February 2024 13:57 IST

Apple Vision Pro Buyers Who Forget the Device's code May Have to Take It Back to Store

The Apple Vision Pro went on sale in the US last week 5t6o13

Highlights

Apple Vision Pro starts at $3,499
If s forget Vision Pro's code, the device will need to be reset
Apple Vision Pro s are also struggling to set up Optic ID

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Buyers of Apple's new Vision Pro headset are finding it can be a major hassle if they lose their code.

The company is telling s who forget their code — typically a series of digits — that they'll have to bring the device to a store or mail it to AppleCare customer if they want to get it working again. Apple will then erase and reset it.

The issue is one of a few early customer-service snags surrounding the $3,499 (roughly Rs. 2,90,000) device, which went on sale Friday. The company's staff also has been fielding questions from s struggling to set up Optic ID — an eye-scanning tool for logging into the device — and the built-in Apple Music app.

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The code problem could be particularly frustrating. When customers enter their code incorrectly too many times, the headset will be disabled. If s still can't recall their code after a waiting period, they'll need to send it back to Apple to be reset, according to guidance given to the company's staff. At that point, all content on the device will be erased.

It's a quirk that doesn't exist with Apple's other products. The company's smartwatch, for instance, has a mechanism that lets s set it up again if a code is forgotten.

It's possible that Apple makes software changes in the near future that would allow the code to be reset without needing to send the product back. An Apple spokeswoman didn't respond to a request for comment.

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On Apple's community forum, one customer said he spoke to an agent who was flooded with calls about the problem. “He's had to deal with a lot of angry customers after telling them their only recourse is to return to the store,” the wrote. “He said Apple was really caught off guard by this and apologized for not being better prepared.”

One complication with the Vision Pro is it doesn't have a USB-C port that lets s plug it into a Mac for troubleshooting. The company did release a special strap for developers to be able to attach the headset to a Mac last week, but that accessory costs about $300 (roughly Rs. 24,900) and isn't meant for consumers.

The Vision Pro is Apple's first major new hardware category since it began selling smartwatches almost a decade ago. The device isn't expected to be a blockbuster product — partly due to its hefty price tag — but curious customers streamed into Apple stores over the weekend to try it out. The product's reception has been generally positive, with reviewers praising its immersive video playback and productivity features.

Apple unveiled its first mixed reality headset, the Apple Vision Pro, at its annual developer conference, along with new Mac models and software updates. We discuss all the most important announcements made by the company at WWDC 2023 on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

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