Home
Telecom
Telecom News
Call Drops: Telecom Secretary to Meet CEOs of Service Providers on Friday

Call Drops: Telecom Secretary to Meet CEOs of Service Providers on Friday h4064

By Press Trust of India | Updated: 7 June 2016 11:43 IST

Highlights

Telcos have been asked to improve their services to reduce call drops.
SC has already quashed Trai's mandate to make telcos compensate.
According to the mandate, telcos would pay Rs. 3 a day.

ment

With the issue over call drops refusing to die down, Telecom Secretary J S Deepak has called a meeting of CEOs of mobile service providers to discuss that and much more.

"The telecom secretary has called a meeting of CEOs of telecom companies on June 10 to discuss issues in the sector and call drops," a source told PTI. 653y1v

In the latest test drive conducted by the Trai in Delhi, the state-owned telecom operator MTNL failed on all network-based quality of service parameters.

"Trai said in the report.

As per the report for Delhi, Aircel and Vodafone have been using radio-link technology (RLT) beyond the levels their peers follow. RLT is one of the parameters which decides for how long the call should be sustained if the signal quality drops below a certain threshold. As per an official source, some telecom operators are using it for masking call drops, resulting in higher bills for subscribers.

Worried about the problem, the Telecom Regulatory Authority of India (Trai) has sought more powers to penalise mobile operators as most of them have failed to meet the quality benchmark in this regard.

The Supreme Court compensate consumers Re. 1 for each call drop with the upper limit at Rs. 3 per day.

At present, disputes between consumers and telecom operators are not taken up by consumer courts as a Supreme Court judgement of 2009 had barred seeking any such relief under the Consumer Protection Act, saying a special remedy is provided under the Indian Telegraph Act.

The National Telecom Policy 2012 envisages to undertake legislative measures to bring disputes between telecom consumers and service providers within the jurisdiction of consumer forums established under the Consumer Protection Act.

However, it is yet to be executed by the government. Telecom industry body COAI has questioned regulator Trai's call-drop test results as operators say the issue is limited to the areas where they face problems in installing towers.

Comments

For the latest reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.