Apple Plans to Drop Chat for Customers on X 675621 YouTube Soon: Report

Apple on X (formerly known as Twitter) shares tips about how to use Apple products, along with responding to s’ queries. 1u121v

Written by Himani Jha, Edited by Manas Mitul | Updated: 31 August 2023 19:44 IST

Apple Plans to Drop Chat for Customers on X, YouTube Soon: Report

Photo Credit: Reuters 3v6d2p

Apple is likely to launch the iPhone 15 series at its ‘Wonderlust’ Event

Highlights

Apple customer on Twitter will stop working from October 1
s may get an automated reply on the platform
Apple could provide phone to s

ment

Apple will reportedly stop providing human assistance to s on social media platforms X (formerly known as Twitter) and YouTube. A recent report has claimed that the Apple chat-based service will be dropped in October. The Apple on X will stop sending human replies to requests via direct messages. In addition to X and YouTube, the service will also be dropped from the Apple Community online forum, according to the report. Once the service is dropped, s will likely get an automated message on these platforms, redirecting them to the help centre. The report surfaced weeks ahead of the iPhone 15 launch.

According to a MacRumors report, citing an anonymous source, Apple will drop social media advisor roles on X, YouTube, and the Apple Community forum starting from October 1. This means s will no longer get human responses to their queries on the microblogging platform and YouTube's comment section. Instead, they will get an automated reply redirecting them to alternative ways to connect to Apple customer .

The report also suggested that Apple is offering chat employees to move to phone-based roles within the company itself. Hundreds of employees are likely to be affected by Apple's step. Additionally, the company is also not allowing employees to switch to another chat-based role unless there are medical issues, the report added.

Apple Watch Series 9 Production Could Utilise 3D Printers: Details

Further, the report stated that the company will also provide training to the employees for the phone-based roles, and the process is likely to be completed by November. Apple started offering customer on X/Twitter in 2016. The company shares tips about how to use Apple products along with responding to s' queries on the platform.

Meanwhile, Apple is all set to unveil its next generation of iPhone models, i.e., iPhone 15 series at its ‘Wonderlust' event slated to take place on September 12. The company is said to unveil a range of products, including the iPhone 15 series, Apple Watch Series 9, and Apple Watch Ultra 2, alongside revealing iOS 17 and watchOS 10 launch dates. The launch event will be streamed live online on apple.com and the Apple TV app.

Apple unveiled its first mixed reality headset, the Apple Vision Pro, at its annual developer conference, along with new Mac models and software updates. We discuss all the most important announcements made by the company at WWDC 2023 on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

links may be automatically generated - see our ethics statement for details.

Comments

For the latest reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.