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Microsoft, Nandan Nilekani-Backed Indian Group Working on Accessibility-Focused AI Assistant Jugalbandi Bot 2x5b3z

The bot uses language models from AI4Bharat and artificial intelligence tech through Microsoft's Azure OpenAI Service. tz5v

Microsoft, Nandan Nilekani-Backed Indian Group Working on Accessibility-Focused AI Assistant Jugalbandi Bot

Photo Credit: Reuters 3v6d2p

Microsoft said the bot could help bridge the language barrier in India

Highlights
  • The bot can understand questions in 10 Indian languages
  • It will operate over Meta Platforms-owned WhatsApp messaging service
  • Like Google's Bard, Microsoft's Bing, Jugalbandi can face accuracy issues
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An Indian research group backed by Microsoft and ChatGPT, for a mobile assistant that aims to make information on government schemes accessible in multiple languages.

The OpenAI Service.

Operating over WhatsApp messaging service, the bot can understand questions in 10 Indian languages and retrieves information that is usually written in English on government websites to relay it in local languages.

Microsoft said the bot could help bridge the language barrier in India where English is spoken by just 11 percent of the 1.4 billion population, citing examples where it helped a student get a scholarship and a farmer apply for pension for his parents.

There are, however, some accuracy issues.

Like Bing, Jugalbandi can sometimes deliver answers that seem convincing but are made up - a tendency that has been called hallucination.

Jugalbandi's application is also limited by a lack of data as organizations often do not have either the bandwidth or expertise in building data pipelines to feed to the bot.

"Sometimes these models do make errors. They are probabilistic machines," said Pratyush Kumar, co-principal investigator at AI4Bharat and a principal researcher at Microsoft Research India.

He added that AI4Bharat is trying to resolve such issues by seeking from organizations such as Gram Vaani, a Delhi-based social enterprise that closely works with farmers.

© Thomson Reuters 2023


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