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Apple starts paid live chat on a per incident basis

Apple starts paid live chat on a per-incident basis 5n3l6r

By Robin Sinha | Updated: 18 March 2014 20:24 IST

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Apple has started charging $19 (roughly Rs. 1,150) as its pay-per-incident fee for devices that are out-of-warranty on its live online chat service. 246f1w

The s, after providing their Apple product's unique serial number in the portal, would now have to choose between two options - to pay $19 for a single incident or to request for a exception if the s think their devices fall under the warranty period or if they have a covered hardware or software issue.

However, it has been understood that for small queries like, 'How can I change the time display format?', the fee will not be charged.

An Apple representative told AppleInsider that incidents for which the s have paid will be covered for 30 days both via online and phone . This means that a can start a case online and can continue over the phone without getting charged for any additional fees.

Apple has also developed a new payment method exclusively for the live chat fee charges, via which customers can enter their payment information directly from the chat window.

The site further notes notes that per-incident charges on phone could be as high as $30, and so the new paid live chat will probably work out to be cheaper for s.

Also announced was a new training programme for AppleCare employees, known as 'Here to Help'. Said to include three-day training, the firm says the Here to Help programme "will transform AppleCare by sharpening our focus on our customers' experience while continuing to provide fantastic product ." The programme will soon be available for all AppleCare Advisors.

Notably, Apple on Tuesday made official its iPhone 5c 8GB variant is also available via O2 UK and is being offered at various price plans.

Apple launched both the globally unveiled in September 2013.

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