Slack to Gain ChatGPT Integration With for Queries and Conversation Summaries 5f1441 Salesforce Says

Salesforce will also combine its proprietary AI with that of partners like OpenAI to offer its own EinsteinGPT technology. 4e2gd

By Reuters | Updated: 8 March 2023 10:02 IST

Slack to Gain ChatGPT Integration With for Queries and Conversation Summaries, Salesforce Says

Photo Credit: Salesforce 536cz

ChatGPT would integrate with Slack to help s summarise conversation threads and handle other queries

Highlights

Salesforce was working with OpenAI to add the chatbot sensation to Slack
Teams competes with Slack
Technology companies outfit their tools with generative AI

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Salesforce said on Tuesday it was working with ChatGPT creator OpenAI to add the chatbot sensation to its collaboration software Slack, as well as bring generative artificial intelligence to its business software generally.

The San Francisco-based company said technology it is calling Slack to help s summarise conversation threads and handle other queries.

The move reflects a race among technology companies to outfit their tools with generative AI, which can create new text, imagery and other content based on inputs from past data.

ChatGPT Can Be Integrated in Apps, Available for Paid Access for Businesses

Teams, as well as suggest email replies to vendors through its Viva Sales subscription. Teams competes with Slack.

Clara Shih, a general manager at Salesforce, said in a press briefing that the announcement responded to demand by businesses for the nascent technology. She said Salesforce's proprietary data and AI models would help differentiate its offering.

Salesforce's generative AI tools would help companies “completely reimagine how they engage with their customers,” she said.

LinkedIn Founder Reid Hoffman Leaves OpenAI's Board Over Conflicts of Interest

Salesforce also announced a fund to invest in generative AI startups.

© Thomson Reuters 2023

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