Lightroom App Removes Photos k5u6i Presets of Apple s; Adobe Says Lost Content Isn’t Recoverable

“That was 2+ years of edits that are just gone, lost, unrecoverable,” one of the affected Lightroom s wrote. 4b3i4z

By Jagmeet Singh | Updated: 21 August 2020 12:42 IST

Lightroom App Removes Photos, Presets of Apple s; Adobe Says Lost Content Isn’t Recoverable

Adobe Lightroom s on iOS and iPadOS have now been provided with an update (version 5.4.1) e1r11

Highlights

Adobe has acknowledged the issue while responding to affected s
Lightroom app version 5.4.1 has been released to fix the problem
Adobe isn’t able to recover the lost photos and presets from Lightroom

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Earlier this week, Adobe released Lightroom 5.4.0 for iPhone and iPad s. The update was meant to fix earlier bugs and provide stability improvements to the s. But it put several s in shock as the updated Lightroom app made their photos and presets stored in the cloud disappear. Adobe has acknowledged the issue and released an update for both iOS and iPadOS. However, it has also mentioned that the photos and presets lost due to a bug in the earlier version weren't recoverable.

A number of Adobe released Lightroom 5.4.0 on Monday, as spotted by PetaPixel. Some people also reacted about the update on Reddit.

“That was 2+ years of edits that are just gone, lost, unrecoverable,” one of the affected s wrote on Reddit.

An Adobe representative iPadOS to fix the bug and prevent the issue from affecting additional s.

However, Adobe hasn't provided a solution for the affected s to let them recover their existing photos and presets.

“Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0,” Adobe said in a statement. “We know that some customers have photos and presets that are not recoverable. We know how frustrating and upsetting this will be to people affected and we sincerely apologise.”

Affected s aren't satisfied with the company's response. “This is literally the worst,” one of the s who's claimed to have lost 800 photos and paid presets worth hundreds of dollars wrote on Twitter.

Gadgets 360 has reached out to Adobe for a comment for further clarity on the issue and will update this space when the company responds.

This is notably not the first time when a company has been responsible for impacting the creativity of its s. Just earlier this month, facing a storage issue that resulted in the disappearance of several photos and videos of its s.

WWDC 2020 had a lot of exciting announcements from Apple, but which are the best iOS 14 features for India? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, the episode, or just hit the play button below.

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