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Microsoft Surface Book 2 s Report Crashes and Bricked Devices Following Windows Update

Microsoft Surface Book 2 s Report Crashes and Bricked Devices Following Windows Update 1n54q

By Jamshed Avari | Updated: 5 December 2018 12:43 IST

Highlights

Surface Book 2 s have reported Blue Screens of Death and crashes
The incidents have come after a recent Windows 10 update
Microsoft has acknowledged the issue but hasn't commented further

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Not too long after Microsoft had to withdraw its Windows 10 October 2018 update because of multiple major bugs, another issue has come to light, this time affecting s of Microsoft's own high-end Surface Book 2. Owners of the pricey 2-in-1 device have been reporting Blue Screen of Death crashes with the error message "System thread exception not handled", following the installation of a recent cumulative Windows Update designated KB4467682. Some s have even reported that their Surface Book 2s have become unusable after they attempted to roll back the update. 2sx8

A Surface Book 2 devices. Some s have speculated that the issue is due to a conflict between the Windows update and a firmware update for the Surface Book 2 that was released at the same time. The issue also reflects poorly on Microsoft after it just recently had to recall the Windows 10 October 2018 update because of critical bugs that deleted some s' files and overwrote other files without asking.

AMD Radeon graphics cards as potential reasons for broken functionality with the Windows 10 October 2018 update. s with these software or hardware issues will be prompted to resolve them before the update will be allowed to proceed.

The Surface Book 2 was launched in India in August this year. Prices start at Rs. 1,37,999 for the 13.5-inch version with an Intel Core i5 U and 256GB SSD, and go all the way up to Rs. 2,95,999 for the 15-inch model with an Intel Core i7 U, Nvidia GeForce GTX 1060 GPU, and 1TB SSD.

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