Apple its Some Entry 5g1e1s Level 2019 MacBook Pro Models Shut Down Randomly, Details Fix

Some s have complained that their 13-inch MacBook Pro model randomly shuts down even when there's enough juice left in the battery. 5m6v2c

By Harpreet Singh | Updated: 5 December 2019 17:31 IST

Apple its Some Entry-Level 2019 MacBook Pro Models Shut Down Randomly, Details Fix

Apple has offered a fix in the form of a few troubleshooting steps 4b6f5h

Highlights

13-inch MacBook Pro (2019) s say their machines shut down randomly
Apple says the issue affects some entry-level 2019 MacBook Pro models
If Apple's fix doesn't work, s must reach out to the company

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Over the last few weeks, some 13-inch MacBook Pro owners have been reporting an issue with their machines. These s claim that their MacBook Pro models shut down randomly even when the laptop has a decent amount of battery left. The issue seems to be affecting entry-level 2019 13-inch MacBook Pro models only. Apple has now acknowledged the issue and released a document that outlines a set of steps a must follow to fix the issue.

According to Apple's document, the unexpected shutdown issue persists with some entry-level 2019 13-inch MacBook Pro models with two Thunderbolt 3 ports. This model was launched back in July this year. Apple's forums were filled with s reporting the issue over the last several days.

Apple says s should bring their MacBook Pro's battery to around 90 percent. After this, s should close all running applications, connect their laptop to a power adapter, and shut the lid, bringing the MacBook Pro to sleep mode.

Next, Apple says s should let the 13-inch MacBook Pro model charge for about 8 hours. After this, s should update their MacBook Pro notebooks to the latest version of macOS. This should fix the problem for affected s. But if it doesn't, Apple says s should their nearest Apple store or authorized service centre.

Apple recently launched a new 16-inch MacBook Pro model to replace its existing 15-inch MacBook Pro. The new laptop comes with an all-new keyboard, in an attempt to put an end to the existing butterfly keyboards which are riddled with rumoured to bring its new keyboard design to other MacBook Pro models sometime next year.

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Further reading: 13-inch MacBook Pro

Harpreet Singh

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Harpreet is the community manager at Gadgets 360. He loves all things tech, and can be found hunting for good deals when he is not shopping online. He has written about deals and e-commerce in India for many years, as well as covering social media and breaking technology news. More