Sony Fixes PlayStation Plus 'Technical Error' Causing Overcharged Subscriptions to Existing s 28h2u Technology News

Sony is offering credit to s who were affected due to the issue. 2y4t42

By Jagmeet Singh | Updated: 26 May 2022 11:56 IST

Sony Fixes PlayStation Plus 'Technical Error' Causing Overcharged Subscriptions to Existing s

Photo Credit: Sony 1q2zl

PlayStation Plus new tiers are initially limited to select Asia markets

Highlights

Sony called the PlayStation Plus subscription issue a "technical error"
s reported about overcharging shortly after the new tiers rolled out
PlayStation Plus new tiers found to have fewer titles at launch

ment

Sony on Thursday announced that it has fixed a "technical error" that caused s to pay more than expected for upgrading to one of the new PlayStation Plus tiers. The issue came into notice shortly after the rollout of the new PlayStation Plus service tiers in select Asian markets earlier this week. Some s complained that they were forced to pay an additional charge for upgrading to any of the new tiers if they had earlier purchased the PlayStation Plus service at a discount.

The official PlayStation on Twitter Sony called it an error and said that the players who were overcharged would receive a credit.

Due to a technical error, players in Asia who have previously purchased a PlayStation Plus hip at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022

Some s who were subscribing to the new PlayStation Plus tiers in Asia reported about the overcharging issue. In one particular case in Hong Kong, a PlayStation customer service executive purportedly told a to pay an additional amount to make up the difference between the standard price and the discount they had previously received before moving to the Essential or tier of the service.

The new PlayStation Plus tiers arrived in Hong Kong, Indonesia, Malaysia, Singapore, South Korea, Taiwan, and Thailand as a part of their initial global rollout earlier this week. The update is essentially aimed to make PlayStation Plus a stronger competitor against Microsoft's Xbox Game and help Sony generate more revenues. It also comes as a merger of the existing PlayStation Plus and PlayStation Now in markets where the latter is available.

Prior to the launch of the new tiers, Sony PlayStation Now subscription who have started upgrading to — or planning to — one of the new tiers. Sony also shared a chart to provide an easy view of how s on the existing subscription will be moved to a new PlayStation Plus tier.

In addition to the incorrectly charged subscription, which has now been fixed, some early subscribers to the new PlayStation Plus tiers reported that there were fewer titles than what was initially teased. Sony has not yet addressed that concern.

The revamped PlayStation Plus service with the new tiers is launching in markets including in June.

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