Most OTT Consumers in India Frustrated Looking for Something to Watch 5of30 Accenture Survey

Eighty-one percent of Indian consumers want to share their profile across streaming services for better recommendations. 4c186o

By David Delima | Updated: 27 January 2022 15:19 IST

Most OTT Consumers in India Frustrated Looking for Something to Watch: Accenture Survey

Photo Credit: Unsplash/ Jens Kreuter 41e60

Highlights

46 percent of Indian consumers want to reduce spending on OTT services
The report suggests OTT services should use a ‘smart aggregator’ service
81 percent of Indian s wanted to use their profile across services

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Sixty-nine percent of consumers in India using streaming services have experienced frustration with their viewing experiences, according to a new survey. Nearly half of 6,000 subscribers surveyed across 11 countries have revealed that they spend more than six minutes looking for something to watch. According to the report, Indian consumers also believe that over 60 percent of the content they pay for is not relevant to them, while 81 percent of s surveyed in India said they would like their profile to be shared with another service to improve content personalisation.

A survey of 6,000 customers across North America, South America, Europe, South Africa, and Asia Pacific, revealed that 60 percent of s surveyed considered the process of navigating among different services “a little” to “very frustrating”, according to a Voot, and others.

Sixty percent of Indian consumers surveyed said the content they were paying for was not relevant to them
Photo Credit: Accenture

Globally, 22 percent of consumers surveyed said they are subscribed to four or more streaming services, while 33 percent of s subscribe to a single service. According to the report, customers are finding that they are also reaching limits on how much they are willing to spend on streaming services, with 33 percent of global consumers saying they will “somewhat” or “greatly” reduce their spending on streaming services in the next 12 months, on both subscriptions and in-app purchases. In India, 46 percent of s surveyed said they plan to reduce spending on media and entertainment across subscriptions.

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s also highlighted irrelevant content as an issue that results in recommendations that are off base, according to the report. Fifty-six percent of consumers surveyed globally stated that they would like the option to bring their profile from one service to another to improve personalised content. In India, that number is higher — 81 percent of customers surveyed wanted to access their profiles across services. Meanwhile, 51 percent of s surveyed globally expressed willingness to allow a streaming service to know more about them to make more relevant recommendations.

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The report argues that the streaming services ecosystem requires a smart aggregator that will improve consumers' control over the content they are watching. Navigating through OTT services is like “entering different rabbit holes”, and providers can “unify” the experience with the use of data-sharing agreements, according to the report, which reveals that 59 percent of consumers surveyed globally thought that a cross-service search engine like Apple TV was more convenient than directly approaching a service to watch content.

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Further reading: OTT Personalisation

David Delima

Email David Delima

As a writer on technology with Gadgets 360, David Delima is interested in open-source technology, cybersecurity, consumer privacy, and loves to read and write about how the Internet works. David can be ed via email at [email protected], on Twitter at @DxDavey, and Mastodon at mstdn.social/@delima. More