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WhatsApp Appoints Grievance Officer for India after Supreme Court Rap

WhatsApp Appoints Grievance Officer for India after Supreme Court Rap 1j4t20

By Indo-Asian News Service | Updated: 24 September 2018 11:25 IST

Photo Credit: LinkedIn/ Komal Lahiri 5y1s54

Komal Lahiri

Highlights

WhatsApp appointed Komal Lahiri as the Grievance Officer
To the Grievance Officer, send an email with complain/concern
Supreme Court had issued notice to the Centre and WhatsApp on August 27

ment

After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.

Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be ed via email and general post by over 200 million s in the country.

"To the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature. If you're ing us about a specific , please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.

If you want to WhatsApp, go to Settings, then Help and Us section.

"You can the Grievance Officer with complaints or concerns, including the following: WhatsApp's of Service and Questions about your ," read the information.

"If you're a law enforcement official, please read our information for law enforcement authorities and how you can us," it added.

The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Google have appointed Grievance Officers for s in India, WhatsApp has not.

"In order to make WhatsApp able, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.

Every has a number on WhatsApp but the messaging platform does not have a number through which the s can the company for grievance redressal, it added.

Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.

Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.

Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.

Daniels said he would undertake these initiatives.

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