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Uber Updates Ratings System, Makes it Easier to Find Your Rating

Uber Updates Ratings System, Makes it Easier to Find Your Rating 116o12

By Ravi Sharma | Updated: 26 April 2017 19:22 IST

Highlights

Uber rating system is being overhauled
Riders can see their ratings with in the menu screen now
Drivers will be shielded from poor ratings in Pool trips

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Taxi-hailing app UberPool rides “fairer” for the drivers, as it shields them from getting low rating in case engers were unhappy with the trip for reasons not in the driver’s control. 6y6o1a

With the new Uber update, s will be able to find their dig through their and Payment Options to find the rating. Regarding the move, Uber said in a statement, “We hope this update will remind riders that mutual respect is an important part of our Community Guidelines.”

The other change in the rating system is changing the way UberPool ratings work. Drivers may get a bad rating because of factors such as a long route or unruly co-engers, factors they cannot change on their own. To address this, the Uber app will show additional reasons for a bad trip anytime a Pool ride gets less than 5 stars from customers. And when the reason is something like the route or co-rider behaviour, the bad rating will not be counted toward the driver’s average.

Mike Truong and Ronak Trivedi, Product Managers, Uber in a blog post, said, “We've heard from drivers, however, that we need to do more to make our rating system fairer. Using this , we’ve made two updates to the rating system, both of which are rolling out globally starting today.”

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