Telegram s Get New Business Features to Help Run Their Enterprise via the Messaging App 5h3b30 Technology News

Telegram Business will allow s to turn their into a business and offer customer through chats. q6148

Written by Manas Mitul | Updated: 2 April 2024 17:12 IST

Telegram s Get New Business Features to Help Run Their Enterprise via the Messaging App

Photo Credit: Telegram 5y3g5d

Telegram Business will allow entrepreneurs to display hours of operation and location on the info page

Highlights

Telegram Business will allow s to create a start page on chat screen
s will also be able to set quick replies for customers asking queries
Business holders can also use Telegram bots and AI assistant

ment

Telegram introduced its latest offering, Telegram Business, on March 31, which will allow s to turn their s into business s. Those who run small online businesses or own a physical store will be able to onboard new customers, existing customers with their orders, and help resolve queries, all within the messaging app. With this offering, the platform will offer a suite of new features such as showing opening hours and location, quick replies, automated messages, a custom start page, chatbot , and more.

The messaging app introduced the new features in a blog post, which stated, “Telegram has long allowed developers to build powerful bots and mini-apps which were widely used by businesses. Starting today, any can easily use business features — without any coding skills.”

New features in Telegram Business 262j2g

s who opt for a business will be able to show relevant information for their business on the info page of the chat. These will show the hours of operation and the physical location of the store on a map. This way businesses can let s know when and how to reach them physically.

Telegram Channel Owners to Get Share of Ad Revenues as Toncoins: Details

Telegram Business will also let enterprises build a custom start page for the empty chats. Here, they can add text and a sticker of their choice to let incoming customers know about them before they even begin conversing. The company said this space can be used to showcase info about products and services or to welcome customers with branded artwork.

Further, holders will also get to use automated messages in various ways. They will see an option to set a greeting message that will be sent to s who text for the first time. This can be specified with a period after which a new message will again repeat the greeting message. Quick replies will also be available to use for business s. These are shortcuts for sending preset messages that a can send to get relevant information. These links, stickers, media, and files. s will also get to set an away message for the hours when the business is closed. All the automated messages can be set to exclude specific people or entire chat categories in case an holder also intends to use it as personal chat.

Some other features have also been included. Telegram Business s can create links that can direct s to the Telegram app. These links can be placed both inside Telegram and outside, on the 's website. Clicking them will result in posting a direct query in the chat, for which automated messages can be set. Finally, Telegram is also allowing business holders access to its bots and AI assistants that can be used to manage chats, answer queries, and more.

Telegram Business is available to all s for free. The option to turn an into a business can be found in Settings > Telegram Business.

Is the Samsung Galaxy Z Flip 5 the best foldable phone you can buy in India right now? We discuss the company's new clamshell-style foldable handset on the latest episode of Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

links may be automatically generated - see our ethics statement for details.

Comments

For the latest reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Telegram Business

Akash Dutta Email Akash Dutta

Akash Dutta is a Senior Sub Editor at Gadgets 360. He is particularly interested in the social impact of technological developments and loves reading about emerging fields such as AI, metaverse, and fediverse. In his free time, he can be seen ing his favourite football club - Chelsea, watching movies and anime, and sharing ionate opinions on food. More