Amazon App s on iOS Facing Issues While Ordering Products 3c3n1p Company Promises a Fix

Amazon responds to complaints by saying “sorry” for the trouble. 2u1k2d

By Jagmeet Singh | Updated: 24 August 2021 16:06 IST

Amazon App s on iOS Facing Issues While Ordering Products, Company Promises a Fix

Photo Credit: Reuters 3v6d2p

Amazon app on iOS is giving a “CS11 error” to some s

Highlights

Amazon app on iOS isn’t working for some s
Amazon confirmed to Gadgets 360 that a fix is coming
Amazon app on Android seems to be unaffected by the problem

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Amazon app s on iOS are currently facing issues that are restricting them from placing any new orders or even checking their purchase history. The issues seem to have affected several s in India and some other markets. However, it is important to point out that not all Amazon customers are facing the problem. s on Amazon's Android app don't appear to be affected. When Gadgets 360 reached out to the US e-commerce giant, it itted to the issues being faced by some s and promised to bring a fix.

Multiple s have iOS devices due to a “CS11 error.” The problem that has apparently been around since Tuesday afternoon seems to be not just limited to India but exists for s in various other parts of the world, including Europe and the US. Some of the affected s have also mentioned the issues persist even when they reinstall the app.

Dear @amazonIN - facing this issue since morning. Have deleted and reinstalled the app and yet this issue persists. Kindly help. pic.twitter.com/h75cRyOfU0
— Somil Agrawal (@somilagrawal) August 24, 2021

@AmazonHelp è da tre giorni che non funziona....#CS11 #amazon pic.twitter.com/xf9G5DqFtH
— Fabio il Testa (@fabiombighead) August 23, 2021

@AmazonHelp Hello there, I've got a CS11 error code on my Amazon app. Tried to restart my iPhone and uninstall then reinstall app, still got the problem. How to solve it ? Thanks
— Madhulika (@Kmadhulika31Me) August 24, 2021

Some s have also Amazon app.

An Amazon spokesperson acknowledged the problem in an emailed statement to Gadgets 360. “We're sorry that some customers may be experiencing issues while shopping. We appreciate your patience as we work to resolve the issue,” the spokesperson said.

The spokesperson, however, didn't provide any clarity on whether the problem is limited to a certain iPhone model or a particular iOS version. Gadgets 360 was not able to replicate the issues at the time of writing.

DownDetector shows that Amazon is facing server-side connectivity problems for some s, with most reports coming from the people using its mobile apps.

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