Salesforce Said to Have Blocked AI Rivals from Using Slack Data 5b2v4f Technology News

Salesforce, in May, said it was "reinforcing safeguards around how data accessed via Slack APIs can be stored, used, and shared." 276l2h

By Reuters | Updated: 11 June 2025 15:23 IST

Photo Credit: Unsplash 4h2y4v

Slack is a workplace messaging platform, owned by Salesforce

Highlights

Salesforce had recently made changes to its and service
An API enables standardised communication and data exchange
AI firms have come under increased scrutiny in recent times

ment

Slack, a Salesforce-owned workplace messaging app, recently blocked other software firms from searching or storing Slack messages, The Information reported on Tuesday, citing a public disclosure.

A spokesperson for Salesforce said the company had recently made changes to its and services and directed Reuters to a May 29 statement on its website.

"As AI raises critical considerations around how customer data is handled, we're committed to delivering AI and data services in a way that's thoughtful and transparent," the spokesperson said.

Slack Rolls Out ‘Mark as Read’ Option in Notifications for Android App

Salesforce in its May statement said it was "reinforcing safeguards around how data accessed via Slack APIs can be stored, used, and shared."

An API, or application programming interface, enables standardized communication, exchange of data and functionality between different software components or applications.

Since the Salesforce change, Glean and other applications can no longer index, copy or store the data they access via the Slack API on a long-term basis, The Information said.

You Can Now Use Adobe Express, Perplexity and Other AI Apps in Slack

Glean said the changes will prevent customers from adding Slack data to their Glean search index or knowledge graph, thereby "hampering your ability to use your data with your chosen enterprise AI platform," according to the report, which cited an email intended for Glean customers.

AI firms have come under increased scrutiny over their handling of personal and customer data for training AI models.

Glean did not immediately respond to a Reuters request for a comment.

(This story has not been edited by NDTV staff and is auto-generated from a syndicated feed.)

Comments

For the latest reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.